Get to know Hunger Solutions New York:
Hunger Solutions New York, Inc., founded in 1985 and based in Albany, is a statewide nonprofit organization that strives to alleviate hunger in New York by promoting awareness of hunger, public policies that contribute to ending hunger, and participation in federal nutrition assistance programs such as SNAP, WIC, the Summer Food Service Program, Summer EBT, the School Breakfast Program and National School Lunch Program, and the Child and Adult Care Food Program.
Summary of position:
The Deputy Director, Technical Assistance serves as the operational lead for Hunger Solutions New York’s Nutrition Navigators Technical Assistance Contract and is the primary support to the Chief Program Officer in managing contract implementation, partner engagement, and performance.
Working closely with the Chief Program Officer, the Deputy Director, Technical Assistance helps coordinate statewide technical assistance activities, monitors contract deliverables, supports partner organizations, and serves as the day-to-day operational lead for the Nutrition Navigators Technical Assistance contract. This position is responsible for ensuring timely completion of workplan deliverables and will need to work effectively across departments to achieve this goal. Additionally, the Deputy Director, Technical Assistance provides direct technical assistance to other Nutrition Navigator Direct Service partners throughout New York State so they may meet programmatic goals. The position works to identify operational and programmatic barriers that affect access to SNAP and other nutrition assistance programs while promoting best practices, continuous quality improvement, and contract compliance.
Key responsibilities:
Responsibilities of the position include:
- Serve as the primary operational support to the Chief Program Officer for all aspects of the NNTA contract.
- Track progress toward contract milestones and deliverables.
- Help identify potential risks to contract performance and recommend corrective actions.
- Organize peer learning opportunities, communities of practice, and statewide networking events.
- Maintain an up-to-date library of technical assistance resources and reference materials, working in collaboration with the communications department.
- Develop strong collaborative relationships with local DSS offices.
- Identify trends in technical assistance requests and recommend statewide solutions.
- Develop tools and resources that address recurring challenges.
- Share best practices across the statewide Nutrition Navigator network.
- Respond to questions regarding SNAP eligibility, application procedures, documentation requirements, client engagement strategies, and program operations.
- Identify operational barriers that limit access to nutrition assistance and work collaboratively with partners to develop practical solutions.
- Working closely with the Training Manager and the Data and Quality Manager, the Deputy Director will ensure accurate reporting from partner organizations, identify data trends that inform technical assistance priorities, use performance metrics to improve service delivery, and promote consistent reporting and documentation practices.
- Represent Hunger Solutions New York in a professional and culturally responsive manner at all times.
Qualifications:
Candidates should possess the following qualifications:
- Bachelor’s degree in Public Administration, Social Work, Public Health, Human Services, Nonprofit Management, Nutrition, or a related field. Master’s degree in Social Work (MSW), Public Administration (MPA), Public Health (MPH), or related field preferred.
- Minimum of five years of experience administering or supporting SNAP, public benefits, or other nutrition assistance programs.
- Experience providing technical assistance, coaching, or capacity-building to nonprofit or government organizations.
- Strong knowledge of SNAP policies, eligibility processes, and benefits access.
- Excellent facilitation, presentation, and relationship-building skills.
- Strong written and verbal communication skills.
- Ability to interpret policy guidance and communicate it clearly to diverse audiences.
- Experience managing government-funded contracts.
- Knowledge of New York State OTDA programs and policies.
- The Deputy Director, Technical Assistance must reside in the state of New York and be able to commute to and work in office 2-3 days per week.
Culture:
Hunger Solutions New York is an Equal Opportunity Employer dedicated to creating a culture that is rewarding to employees and provides each team member with the ability to continually grow and learn. Hunger Solutions New York is a champion of and promotes diversity, equity and inclusion among all stakeholders. Hunger Solutions New York recognizes the need for work/life balance and provides a flexible working environment for all employees. Office culture is casual and professional.
Compensation and benefits:
Hunger Solutions New York is committed to its employees and thusly provides a competitive compensation package. Salary is commensurate with experience, but is expected to be $85K – $95K annually. Hunger Solutions New York offers fully paid benefit premiums including health, dental, life, short- and long-term disability, and a retirement plan that offers a 6% match (different vesting periods apply to each benefit and will be discussed as part of the interview process). A Health Reimbursement Account (HRA) may be available depending upon the health insurance package chosen. Additionally, Hunger Solutions New York offers a generous amount of time off to each employee.
